Saying thank you is a quick and easy thing to do and needed take too much effort or cost a fortune but it’s impact can be amazing.
In business a genuine thank you can have customers who were thinking of going away, stay. It could make employees go that extra mile and for suppliers it could mean they put you one step ahead of the rest.
When can you say that you?
After a purchase – send an email or something in the post maybe with a discount on the next buy.
- After meeting a potential customer at an exhibition, networking event or if they have come to your place of business – an inexpensive item could be useful in forging links with them for the next time.
- After extra special service or a job well done.